Shipping policy

Shipping Policy

At Paw Captain, every order is made just for you and your pup. Since our products are print-on-demand, each item is created after your order is placed rather than pulled from a warehouse shelf.

This helps us offer unique designs while reducing waste, but it also means your order needs a little production time before it ships.

Order Processing and Production

Most orders take 2–7 business days to be printed, packed, and prepared for shipment.

During busy seasons, holidays, or high-volume periods, production may take a little longer. We appreciate your patience while your pup’s new gear is being made.

Shipping Times

Once your order has finished production and ships, delivery time depends on the shipping carrier and your location.

Most U.S. orders arrive within 3–8 business days after shipping.

Estimated delivery timeline:

Production: 2–7 business days
Shipping: 3–8 business days
Estimated total delivery time: 5–15 business days

You’ll receive tracking information once your order ships, so you can follow its journey from our production partner to your doorstep.

Shipping Carriers

Orders may ship through carriers such as USPS, UPS, FedEx, or another trusted carrier depending on the product, destination, and fulfillment partner.

Tracking Your Order

Once your order ships, you will receive a tracking number by email. Please allow up to 48 hours for tracking updates to appear after the carrier receives the package.

Sometimes tracking may look quiet for a day or two while the package moves through the carrier network. That usually means it is still on its way.

Multiple Items in One Order

If you order more than one item, your products may ship separately. This can happen when items are produced by different fulfillment partners or finish production at different times.

You may receive more than one tracking number if your order ships in multiple packages.

Shipping Address

Please make sure your shipping address is correct before placing your order. Paw Captain is not responsible for packages shipped to an incorrect address entered at checkout.

If you notice an address mistake, please contact us as soon as possible. We’ll do our best to help, but we cannot guarantee changes once an order has entered production or shipped.

Delays

While we do our best to provide accurate delivery estimates, shipping times are not guaranteed. Delays can happen because of holidays, weather, carrier issues, high shipping volume, or other events outside our control.

If your order seems delayed, please reach out and we’ll help you look into it.

Lost or Missing Packages

If your tracking shows your package was delivered but you cannot find it, we recommend checking around your delivery area, with neighbors, building management, or your local carrier first.

If your package appears lost in transit, contact us with your order number and we’ll help review the situation.